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Privacy Policy

Urban Candles Privacy Policy

Effective Date: Immediately

Urban Candles ("we," "our," or "us") is committed to safeguarding your privacy and ensuring the protection of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our website, services, or products. By accessing or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect and process information to provide you with our products and services effectively. The types of information we may collect include:

  • Personal Information: This may include your name, address, email address, phone number, and other contact details when you place an order or contact us.

  • Payment Information: We collect information necessary to process payments for orders, such as credit card details, billing address, and payment history.

  • Website Usage Information: We collect data about your interactions with our website, including IP addresses, browser type, pages viewed, and access times.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website, track user preferences, and gather information about website usage.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To Process Orders: We use your personal and payment information to process and fulfill your orders.

  • Customer Support: We may use your contact information to provide customer support, address inquiries, and resolve issues.

  • Website Improvement: Information on website usage helps us enhance our website's functionality, content, and user experience.

  • Marketing and Promotions: With your consent, we may use your contact information to send you updates, promotions, and marketing communications.

3. Disclosure of Your Information

We may share your information under the following circumstances:

  • Service Providers: We may share your data with service providers who assist us in providing our services, including shipping, payment processing, and marketing.

  • Legal Compliance: We may disclose information when required by law, in response to legal processes, or to protect our rights, privacy, safety, or property.

4. Your Choices

You have the following choices regarding your information:

  • Access and Update: You can access and update your personal information by logging into your account (if applicable) or by contacting us.

  • Unsubscribe: You can opt out of marketing communications by following the "unsubscribe" link in our emails.

5. Security

We take the security of your information seriously and use industry-standard measures to protect it. However, no method of transmission or storage on the internet is completely secure. We cannot guarantee the security of your data.

6. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

7. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website or by other means.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at theurbancandles@gmail.com.

By using our website or services, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our website or services.

Sincerely,

Cassandra Eleazer

Owner of Urban Candles

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