Urban Candles - Shipping and Return Policy

Shipping Policy:

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At Urban Candles, we strive to provide you with a seamless and enjoyable shopping experience. Our shipping policy outlines the details of shipping and delivery to ensure that your candles arrive safely and in a timely manner.

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1. Order Processing:

• Orders are typically processed and shipped within 2-3 business days from the date of purchase. This may vary during peak seasons or special promotions.

2. Shipping Options:

• We offer various shipping options for your convenience, including standard and expedited shipping. The cost and delivery times may vary based on the selected option.

3. Shipping Costs:

• Shipping costs are calculated based on your order's total value, destination, and the selected shipping method. Free shipping may be available for orders over a specified amount (if applicable).

4. Tracking Information:

• Once your order is shipped, you will receive an email notification containing a tracking number. You can use this number to monitor the status and estimated delivery date of your order.

5. Shipping Destinations:

• We currently ship to addresses within the United States. For international shipping inquiries, please contact our customer support team.

6. Damaged or Lost Shipments:

• In the event of a damaged or lost shipment, please contact us as soon as possible. We will work with you to resolve the issue and ensure you receive your order.

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Contact Us:

If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team at theurbancandles@gmail.com. We are here to assist you and ensure a satisfying shopping experience with Urban Candles.

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Thank you for choosing Urban Candles, and we appreciate your trust in our products. We look forward to serving your candle needs.

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Sincerely,

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Cassandra Eleazer

Owner of Urban Candles