top of page

Shipping 

Urban Candles - Shipping and Return Policy

Shipping Policy:

At Urban Candles, we strive to provide you with a seamless and enjoyable shopping experience. Our shipping policy outlines the details of shipping and delivery to ensure that your candles arrive safely and in a timely manner.

1. Order Processing:

  • Orders are typically processed and shipped within 2-3 business days from the date of purchase. This may vary during peak seasons or special promotions.

2. Shipping Options:

  • We offer various shipping options for your convenience, including standard and expedited shipping. The cost and delivery times may vary based on the selected option.

3. Shipping Costs:

  • Shipping costs are calculated based on your order's total value, destination, and the selected shipping method. Free shipping may be available for orders over a specified amount (if applicable).

4. Tracking Information:

  • Once your order is shipped, you will receive an email notification containing a tracking number. You can use this number to monitor the status and estimated delivery date of your order.

5. Shipping Destinations:

  • We currently ship to addresses within the United States. For international shipping inquiries, please contact our customer support team.

6. Damaged or Lost Shipments:

  • In the event of a damaged or lost shipment, please contact us as soon as possible. We will work with you to resolve the issue and ensure you receive your order.

Contact Us:

If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team at theurbancandles@gmail.com. We are here to assist you and ensure a satisfying shopping experience with Urban Candles.

Thank you for choosing Urban Candles, and we appreciate your trust in our products. We look forward to serving your candle needs.

Sincerely,

Cassandra Eleazer

Owner of Urban Candles

bottom of page