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Store Policy

Urban Candles Store Policies

At Urban Candles, we are committed to providing our valued customers with the best products and service. Our store policies are designed to ensure a positive and satisfying shopping experience. Please take a moment to review our policies before making a purchase.

1. Payment:

  • We accept major credit cards, including Visa, MasterCard, and American Express, as well as PayPal for online orders.

  • For in-store purchases, we also accept cash and debit cards.

  • Payment is processed securely, and your information is kept confidential.

2. Shipping:

  • We offer fast and reliable shipping options for your convenience.

  • Shipping costs and delivery times may vary based on your location and the shipping method you choose.

  • Free shipping is available for orders over a specified amount (if applicable).

3. Returns and Exchanges:

  • If you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order to initiate a return or exchange.

  • Items must be unused, in their original packaging, and accompanied by the original receipt.

  • Return shipping costs are the responsibility of the customer, except in the case of damaged or defective items.

4. Damaged or Defective Items:

  • If you receive a damaged or defective product, please contact us within 7 days of receiving your order.

  • We will promptly arrange for a replacement or issue a refund for the affected items.

5. Privacy and Security:

  • Your personal information is protected and kept confidential. We do not share your data with third parties.

  • Our website uses secure, industry-standard SSL encryption to protect your information.

6. Contact Us:

  • If you have any questions or concerns about our products or policies, please don't hesitate to get in touch with our customer support team. You can reach us at theurbancandles@gmail.com.

7. Candle Care:

  • To ensure the best experience with our candles, follow the care instructions provided with the product.

  • Keep candles away from children and pets and never leave a burning candle unattended.

8. Wholesale Inquiries:

  • We offer a wholesale program for businesses interested in selling Urban Candles products. For more information, please visit our Wholesale Program page or contact our wholesale team at theurbancandles@gmail.com.

9. Customization:

  • For personalized or custom orders, please contact our team to discuss options, pricing, and production timelines.

10. Environmental Responsibility:

  • We are committed to sustainability and use eco-friendly materials in our packaging whenever possible.

  • Our candles are made with high-quality, non-toxic ingredients that are safe for you and the environment.

Thank you for choosing Urban Candles for your candle needs. We appreciate your business and look forward to providing you with exceptional products and service. If you have any questions or need assistance, please don't hesitate to reach out to us.

Sincerely,

Cassandra Eleazer

Owner of Urban Candles

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