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FAQ's

Urban Candles - Facts and Questions

At Urban Candles, we are committed to providing our customers with quality products and exceptional service. We understand that you may have questions about our candles and the way we do business. To help you learn more about Urban Candles, we've compiled some common facts and questions for your convenience.

Facts about Urban Candles:

  1. Handcrafted Excellence: All our candles are handcrafted with care and precision, using high-quality materials and fragrances to create a delightful ambiance in your space.

  2. Wide Range of Scents: We offer a diverse selection of scents to suit various preferences, from floral and fruity to earthy and exotic.

  3. Sustainable Practices: We are committed to sustainability and strive to use eco-friendly materials in our packaging whenever possible.

  4. Customization: Urban Candles offers customization options for special occasions, corporate gifting, and personalization.

  5. Wholesale Program: We have a wholesale program for businesses interested in reselling Urban Candles products. Contact our wholesale team for more information.

Common Questions:

  1. How long does an Urban Candle typically burn?

    • The burn time of our candles varies based on the specific product and size. On average, our standard candles burn for approximately 30-40 hours.

  2. What type of wax do you use for your candles?​

  3. We use a high-quality, clean-burning soy wax for our candles, which is environmentally friendly and ensures a long-lasting, even burn.

  4. Do you offer unscented candles?

    • Yes, we offer unscented candles for those who prefer the gentle ambiance of candlelight without added fragrance.

  5. Can I order custom candles for special events?

    • Yes, we offer customization options for weddings, events, corporate gifts, and more. Please contact us to discuss your specific needs and pricing.

  6. What is your return policy?

    • If you receive a damaged or defective product, please contact us within 7 days of receiving your order, and we will arrange for a replacement or refund. For non-defective returns, please refer to our Return Policy for details.

  7. Are your products tested on animals?

    • No, we do not conduct any animal testing. Our products are cruelty-free.

  8. How can I become a wholesale partner?

    • To learn more about our wholesale program and its benefits, please visit our Wholesale Program page on our website or contact our wholesale team at [Wholesale Contact Information].

  9. What safety precautions should I take when using candles?

    • Please follow the provided candle care instructions to ensure safe use. Never leave a burning candle unattended, and keep them out of reach of children and pets.

Contact Us:

If you have more questions or need further information, please don't hesitate to contact our customer support team at theurbancandles@gmail.com. We are here to assist you and provide all the information you need to make your Urban Candles experience exceptional.

Thank you for choosing Urban Candles for your candle needs. We appreciate your trust in our products and look forward to enhancing the ambiance of your space with our high-quality candles.

Sincerely,

Cassandra Eleazer

Owner of Urban Candles, LLC

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