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Return Policy

Return Policy:

We want you to be completely satisfied with your purchase from Urban Candles. If, for any reason, you are not happy with your candles, we offer the following return policy:

1. Returns and Exchanges:

  • You can return or exchange your product within 14 days from the date of receipt. To be eligible, the item must be unused and in its original packaging.

2. Initiate a Return:

  • To initiate a return or exchange, please contact our customer support team at [Contact Information]. We will provide you with instructions on how to return the product.

3. Return Shipping:

  • The customer is responsible for return shipping costs, except in the case of damaged or defective items. We recommend using a trackable shipping service to ensure your return is received.

4. Refunds and Exchanges:

  • Once we receive your returned item and inspect it, we will process a refund to your original payment method or ship a replacement item based on your preference.

5. Refund Processing:

  • Refunds are typically processed within 7-10 business days after we receive the returned item.

6. Damaged or Defective Items:

  • If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a replacement or issue a refund for the affected items.

Contact Us:

If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our customer support team at theurbancandles@gmail.com. We are here to assist you and ensure a satisfying shopping experience with Urban Candles.

Thank you for choosing Urban Candles, and we appreciate your trust in our products. We look forward to serving your candle needs.

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