We want you to be completely satisfied with your purchase from Urban Candles. If, for any reason, you are not happy with your candles, we offer the following return policy:
1. Returns and Exchanges:
You can return or exchange your product within 14 days from the date of receipt. To be eligible, the item must be unused and in its original packaging.
2. Initiate a Return:
To initiate a return or exchange, please contact our customer support team at [Contact Information]. We will provide you with instructions on how to return the product.
3. Return Shipping:
The customer is responsible for return shipping costs, except in the case of damaged or defective items. We recommend using a trackable shipping service to ensure your return is received.
4. Refunds and Exchanges:
Once we receive your returned item and inspect it, we will process a refund to your original payment method or ship a replacement item based on your preference.
5. Refund Processing:
Refunds are typically processed within 7-10 business days after we receive the returned item.
6. Damaged or Defective Items:
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a replacement or issue a refund for the affected items.
If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our customer support team at firstname.lastname@example.org. We are here to assist you and ensure a satisfying shopping experience with Urban Candles.
Thank you for choosing Urban Candles, and we appreciate your trust in our products. We look forward to serving your candle needs.